Emtech + AirMDR
The Challenge
- Lean IT Team: Only 3 dedicated IT and infrastructure professionals supporting over 500 employees.
- Burdensome Off-Hours Monitoring: Adam Fyles was the sole person reading logs after hours and on weekends—forcing him to interrupt personal time and vacations to investigate potential VPN breaches.
- Rigid Previous Vendor: Their former MDR provider refused to adapt to EmTech's security stack, attempting to force them into a strict "cookie-cutter" framework that didn't fit their varied environment and customer base.
Why EmTech Chose AirMDR
- Unmatched Flexibility: AirMDR tailors their service to fit EmTech's unique infrastructure rather than forcing them to adopt a rigid, standardized toolset.
- Intelligent Threat Correlation: AirMDR connects firewall, domain, and multi-factor authentication (MFA) logs to accurately detect true threats (e.g., suspicious out-of-country logins) automatically.
- Extension-of-Team Partnership: The AirMDR team feels like an in-house development unit—highly responsive over email and phone, providing direct access to familiar experts willing to customize the product.
Key Outcomes
- Massive Time Savings: Reduced manual log investigation times from over an hour down to a few seconds of review.
- Saved Hundreds of Hours: Restored hundreds of personal hours previously spent on off-hours triage.
- Restored Work-Life Balance: Allowed IT staff to step away from work and spend uninterrupted time with family without constant concern over potential threats.
- clock SOC.
- Security team repurposes time toward higher-value engineering and GRC work.