Efficiency is paramount for today’s SOC operations. Security teams often face a flood of alerts, making it difficult to prioritize and act on the most pressing threats. This is where AirMDR's virtual analyst comes in—transforming the way Managed Detection and Response (MDR) services handle customer requests using advanced Natural Language Processing (NLP). By enabling a seamless and intuitive interaction between security analysts and the virtual assistant, AirMDR accelerates operations, improves accuracy, and reduces costs.
The Power of Natural Language Interface
At the core of AirMDR's innovation is its ability to interact with customers through everyday conversational language. No need for complex command structures or rigid interfaces. With AirMDR's natural language interface, security professionals can engage with the virtual analyst as if they were communicating with a colleague. This includes:
- Asking questions about ongoing security cases
- Delegating specific tasks, such as triaging alerts or investigating incidents
- Requesting information or actions in plain, conversational language
This ease of interaction brings a new level of efficiency, allowing security teams to manage complex operations without needing extensive technical input or specialized training.
Task Execution Made Easy
AirMDR’s virtual analyst can be instructed to carry out a variety of security-related tasks. Here are just a few examples:
- Fetching Alerts: Simply ask, "Fetch the most recent Obsidian alert," and the virtual analyst delivers the information instantly.
- Triage Assistance: Curious about how to handle a specific type of alert? Ask, "How do I triage an alert of type impossible travel?" and get guidance instantly.
- Playbook Execution: Need to execute an existing response process? A simple command like, "Execute the playbook for triaging impossible travel alerts," triggers the entire sequence of actions automatically.
By using natural language, security teams can streamline their workflows without pausing to decipher complex instructions.
Automated Playbook Creation with Natural Language
AirMDR sets itself apart by allowing security analysts to create and automate playbooks using simple English instructions. Analysts no longer need to manually code each step in a security response. Instead, they can:
- Write playbook steps in plain language, such as "Notify the incident response team if multiple failed login attempts are detected."
- The virtual analyst interprets these instructions, converting them into automated, executable actions.
This ability cuts down playbook automation time by up to 20 times compared to traditional methods, making it easier for organizations to respond to threats rapidly and consistently.
Real-Time, Responsive Support
Speed is critical in security operations, and AirMDR delivers. The virtual analyst answers 90% of customer questions within minutes—a vast improvement over traditional MDR services, where human analysts might take days or even weeks to respond to queries. This real-time capability enables security teams to stay agile and proactive in the face of evolving threats.
Continuous Learning and Contextual Understanding
Beyond task execution, AirMDR's virtual analyst continuously learns and adapts based on customer environments. It applies contextual knowledge to different security situations, enhancing its ability to:
- Learn new facts about the customer’s security landscape
- Apply insights to similar future events, improving efficiency and accuracy over time
- Collaborate with human analysts to expand its knowledge base
This constant improvement makes AirMDR an increasingly powerful tool in the fight against advanced cyber threats.
Seamless Integration Across Security Tools
A key feature of AirMDR’s natural language interface is its comprehensive integration with over 240 security tools. The virtual analyst can easily pull data from various parts of a customer’s security infrastructure, acting as a unified interface to:
- Manage and triage alerts from different sources
- Gather insights and information across different tools and platforms
- Streamline operations by bringing together multiple security technologies into a single, cohesive system
This unified interface simplifies complex security management and ensures that all tools work in harmony, making it easier for teams to detect, investigate, and respond to threats.
Conclusion: Natural Language, Elevated Security
By leveraging its advanced natural language capabilities, AirMDR's virtual analyst dramatically improves how security teams handle customer requests, execute tasks, and respond to threats. The ease of interaction, combined with real-time responsiveness, continuous learning, and powerful integrations, makes AirMDR a game-changer in the cybersecurity space. Whether you’re fetching alerts, automating playbooks, or triaging incidents, AirMDR's virtual analyst allows you to work smarter, faster, and with greater confidence in your security outcomes.
We recommend seeing it in action to fully appreciate how innovation has changed SOC operations. Schedule a demo here.
